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Let's get your Mac Working Again
Stuff happens -- a broken display, chronic pinwheeling, malware lock-up, wimpy or swollen battery, misbehaving software, or even a stuffy hard drive.
Not to worry, we at GRELLY Tech have your back.
What makes GRELLY Tech different is that we are dedicated towards repairing your Mac computer correctly with genuine parts by Apple Certified Technicians while using the proper and real Apple issued diagnostics, tools, and techniques.
So we can serve both our business and individual clients we've adopted an pre-paid appointment based system. Easily schedule your carry-in appointment here online with our calendar based reservation system.
FREE Reservations ARE NOT Exclusive
Premium Appointments with Priority Support
Premium Appointments with Priority Support
Your reservation lets us know that you're interested in coming at a specific time.
We might have overlapping customers or activities during that time, so please be aware that only premium pre-paid appointments reserve exclusivity.
Premium Appointments with Priority Support
Premium Appointments with Priority Support
Premium Appointments with Priority Support
For clients seeking exclusive, one-to-one dedicated time, we offer premium prepaid appointments.
This service includes priority troubleshooting and support for up-to one hour. Additional project time billed as necessary.
After hours and Urgent slots include our expedited service fee, only available for carry-in.
Check-in and Triage Diagnostics Policies
Premium Appointments with Priority Support
Check-in and Triage Diagnostics Policies
We will simply run an Apple Service Triage Diagnostic on your Mac computer hardware, then carefully document your troubleshooting concerns and your contact information. From there we'll have your unit checked in and it will be troubleshot within a business day.
Drop-off only appointments do not include immediate troubleshooting, and a pre-paid diagnostic fee of $85 will apply.
No Show Policies
Turn off Find my Mac
Check-in and Triage Diagnostics Policies
Please don't be rude and no-show.
We always encourage our clients to leave detailed contact information so we can check-in with you in order to confirm that your troubleshooting needs are within our scope of support.
We get it, sometimes plans can suddenly change; please calls us at 830-347-3559 or use the online form to change.
No-shows forfeit their paid fees. Repeat offenders will be noted and unable to create future appointments.
Scope of Support
Turn off Find my Mac
Turn off Find my Mac
As an Apple Independent Repair Provider we offer a broad range of Mac repair services.
We love fixing Mac computers!
Our primary repair service is for Mac computers including MacBook Air, MacBook Pro, iMac, Mac mini, Mac Studio, and the Mac Pro.
We do not offer hardware support on iPhones, iPads, AirPods, Beats audio, or AppleTV devices at all.
Turn off Find my Mac
Turn off Find my Mac
Turn off Find my Mac
Please turn off Find My Mac before arriving. Instructions on how to turn off Find My Mac are found by clicking. here.
Because the process can be time consuming if you're not prepared, if Find My is not disabled at drop-off a $49 fee (our 30-min tutorial rate) will be charged to assist you in doing so.
Find My is required to be disabled to service any 2018 to present Mac computers.