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With 23 years of Mac repair experience previously as an Apple Authorized Service Provider, we bring that same dedication and skill to this new chapter as an Apple Independent Repair Provider.
Using genuine Apple Parts, Diagnostics, and Tools.
We're dedicated towards repairing your Mac computer or Apple device correctly with the right parts while using the proper tools and Apple prescribed techniques.
By earning and maintaining an authorized and direct relationship with Apple as an Apple Independent Repair Provider, means we can support all Apple products outside of warranty.
With this new pivot in our scope of services, we are now focusing on providing full service Mac repair and training solutions for individuals and small business.
We can do it all -- Mac repair, upgrade, consultation, and training.
Supporting individuals and small business.
Doing repairs right is the most important foundation of how we do business.
Earning Apple Independent Repair Provider accreditation from Apple means that we're able to correctly repair all Apple products outside of warranty.
We have access to and use the legitimate tools, Apple training, GSX (Global Service Exchange) service system, and genuine parts to perform your Mac repair right.
Don't guess what's wrong, know!
Using the right tools is important in this business, especially with how complex and integrated Apple components have become.
Apple's suite of diagnostic tools enables our technicians to test your Mac right.
OWC Authorized Reseller
One of our favorite services to provide is creating custom solutions for your unique needs. Whether that is finding the right external storage solutions, or creating the perfect Mac workstation setup.
With Apple aggressively shrinking the Service Provider network, we're pivoting towards offering full service IT support, Ubiquiti network engineering, Mac repair, and personalized training solutions instead.
We fix all generations of Mac computers, and offer limited support for iPhone, and iPad.
Ready to get started?
We're happy to help and perform all of our services by appointment only.
Make your service reservation today!
A digital version of the same big menu board that is displayed in our lobby...
Is your Mac acting up? Let us diagnose the problem correctly by first visually inspecting your computer and running a suite of diagnostic tests on it. From there we can properly diagnose the problem and move forward with a solution.
Program on the fritz? Macs are pretty low maintenance, but they're not maintenance free. Sometimes a program is misbehaving or the drive has directory corruption and we can help solve those problems.
Drive not reading? After two decades, we've seen just about every type of drive failure. Luckily today's drives are much more reliable, but when they fail it often is more catastrophic. We have tools and partnerships to solve these stressful problems.
Let's resolve your Mac problems at your home or office.
On-site service including travel is billed hourly, with a 90-minute minimum.
Need a solve a complex Mac issue? We enjoy a puzzle and can help you work towards a solution.
Leverage our 23 years of professional Mac experience to help you work more efficiently.
Retiring your old Mac?
We can make the process of moving to your new Mac seamless. Our service includes consulting with you to find the best Mac for your needs, then completing the setup with a quick orientation.
Got extra questions? Feel free to contact us at 830-3GRELLY!
GRELLY Tech specializes in the repair, service, and upgrade all generations of Macintosh computers including:
** Please note that models older than 7-years are classified as Vintage (VIN) or Obsolete (OBO) by Apple. We cannot source new genuine parts from Apple on those models which are VIN or OBO. Certain parts for OBO units may be available used, tested-good, rebuilt, or third-party equivalent.
With 23 years of professional Mac support and accreditations, we've earned becoming an Apple Master Technician.
We're passionate about Apple products and creating custom solutions. Our speciality is Macintosh computer repairs, and we can complete outside-of-warranty repairs including upgrades. GRELLY Tech also specializes in customizing Mac solutions for specific client needs; whether it's an iMac or Mac Mini to be customized, or even a MacBook Pro optimized for your workflow.
Broken Display Repairs
Depending on the model, we can replace the bare LCD panel itself or the display module as a whole. Retina display Macs always require whole clamshell replacement. After inspecting the scope of damage, we can provide a written quotation for repair.
Hard Drive and Memory Upgrades, Data Recovery Services
GRELLY Tech offers quality high performance upgrades for your Mac computer or server. Our competitively priced upgrades feature flat-rate labor, data migration, and Apple Service Diagnostic testing.
OWC Authorized Reseller
GRELLY Tech is also an Other World Computing (OWC) Reseller and we specialize in installing Solid State Drives (SSD), Memory, and other custom IT solutions.
Data Recovery
GRELLY Tech can perform data recovery on software damaged drives.
For drives that are physically failing, we partner with Drive Savers out in California for clean room data recovery. Our customers enjoy a 10% discount for their data recovery services. Please contact us for more details on our many data recovery solutions to learn more.
Software Upgrade, Troubleshooting, and Maintenance
GRELLY Tech can help you upgrade your Mac from an older Mac Operating System, a specific macOS for your unique needs, configure Boot Camp, or a Parallels Virtual Machine.
We can rid your Mac of bloatware or malware popups. We have flat-rate pricing on many of our software repair services and can provide same or next day service in many cases.
Also it is important to every 12 to 15 months bring your Mac in for regular software and hardware maintenance, and we charge a flat $125 for this service.
In most cases, we can have your machine repaired within one or two business days.
Part availability from Apple and shipping time is the primary factor in repair completion time. We do offer a premium expedited service for an additional $160.00 that bumps you to the front of the repair queue and/or gives priority appointment based pickup.
All equipment and parts left beyond 30 calendar days is considered abandoned and will be destroyed and disposed of in a responsible manner.
Our scope of iPhone support is limited to certain hardware and software repairs, please contact us for details.
Truthfully with all the ridiculous competition from illegitimate cell phone repair stores (seems like another one pops up every day) and the abundance of cheap Chinese knock-off iPhone parts online, we do not prioritize iPhone repair in our business. We tried competing for the iPhone business, but we learned quickly that its a race to the bottom.
We own and use all of the legitimate Apple repair tools, however we mainly do iPhone repairs for our existing business, long term VIP, and education clients -- but very limited for the general public.
Bluntly: If you want your repair done right, we're happy to help. However if you're looking for a cheap and fast fix, we are not your solution.
iPhone / iPad Repair Workflow
1. Diagnostics and Visual Inspection of iPhone.
2. Confirmation device is backed up to iCloud and Find My is Turned OFF. (Help backing up and turning off Find My starts at $85)
3. Erasure of iPhone / iPad for your privacy.
4. Check-in of Device for Repair, pre-payment, and Required parts ordered from Apple.
5. Repair Performed and Calibrations and Post-Repair Diagnostics completed.
6. Owner contacted that iPhone Repair Completed and ready for pickup.
iPad Repair
iPads unfortunately are not designed to be disassembled in the field. Instead Apple's "service strategy" is for us to perform a Whole Unit Replacement (WUR).
On iPad models where whole unit replacement isn't feasible, we can assess whether an out-of-warranty solution with a 3rd party part may be available. Frustratingly most of the time if you're outside of warranty it often costs less to just buy a new iPad, especially if your model is more than 3 years old.
Important to Note:
Pre-payment is required on all iPhone services. All equipment and parts left beyond 30 calendar days is considered abandoned and will be destroyed and disposed of in a responsible manner.
GRELLY Tech | Quality Craftsmanship, Expertise, with Texas Hospitality
GRELLY Tech
1320 Arrow Point Dr
STE 501-80
Cedar Park, Texas 78613
United States of America
Service SMS Text Line: 830-283-6075
Phone: 830-347-3559
Easy to remember: 830-3GRELLY
Fax: 830-214-8601
Office Hours: 8:30am to 7:00pm (CST)
Tuesday thru Friday
Our major vendor accreditations:
Apple Independent Repair Provider (IRP)
OWC (Other World Computing) Authorized Reseller
EasySplicer Authorized Service Center - North America
Copyright © 2002 - 2024 | GRELLY LLC
Because we do business with Europeans, this is a required notification that GRELLY Tech is GDPR Privacy Compliant.
The General Data Protection Regulation (GDPR) is an EU law focused on data protection and privacy. We at GRELLY LLC take your privacy very seriously and protect any information you share with us.
We strongly believe that privacy is a fundamental right and we work very hard to protect your privacy and information you share with us.