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Carry-in service labor performed at a base hourly rate of $87.00 dollars per hour. 

At a minimum, a non refundable Diagnostic Evaluation Fee will be due for troubleshooting your equipment, and pre-payment is required for all suspected liquid spill units or other special circumstances.

GRELLY Tech (GRELLY LLC) assumes no responsibility for data or data lost during servicing.

It is the owners responsibility to backup any important data before  submitting their repair. Data Recovery is offered as a separate service  and may not be available depending on unit type or kind of encryption  used. 

We take your data privacy very seriously and take active steps to protect your privacy and cybersecurity.

Your original failed hard drive will not be returned to you if replaced and  returned under warranty because it must be returned to the manufacturer.

However, if the Hard disk drive or solid state drive is replaced outside of warranty, the original physical hard disk drive will be returned to the owner.

Keep  in mind that certain models of Mac computers (most made since 2016)  have the hard drive solid state storage embedded within the main logic board making return not possible unless the board is purchased outright  out-of-warranty at highest Apple's published Stock part price. Most Macs  made since 2018 (T2 or Apple Silicon) have built-in drive encryption, so unless you had a really weak password the data is irretrievable. 

All services are performed in our laboratory by GRELLY Tech (GRELLY LLC) staffed Apple Certified and SB Scandinavia EasySplicer Authorized technicians. 

GRELLY Tech is an Apple Independent Repair Provider, meaning we have a contract with Apple that authorizes us at GRELLY to perform all repair services outside of warranty. We have access to Global Service Exchange (GSX), the official diagnostic and troubleshooting tools, genuine Apple parts, genuine tools, and the Apple ATLAS Training system.

Trust but verify; Apple Authorized Service Lookup Tool

We're very disappointed that we couldn't be  grandfathered into our old Apple Authorized Service Provider relationship that we carried for almost 19 years. Selfishly Apple now prefers to keep in-warranty work themselves via their own contracted repair depot with their new 2024 corporate policy changes to increase profit. I admit that Apple's decision is not customer friendly at all, but instead we're pivoting instead to the services we excel at with our personalized professional repair and consulting services.

We do offer a wide range of authorized Mac repair services; just everything is done outside of warranty with genuine Apple parts and using the Apple specified tools. If your repair qualifies for AppleCare coverage we can either help you facilitate it for a fee, or direct you can call Apple directly (1-800-APL-CARE) in order to dispatch mail-in warranty services.

Any equipment left beyond 30 calendar days from drop-off or received date will be considered abandoned and will be liquidated, destroyed, or recycled.

We will try to contact you several times via email, text, and phone before the 30-day period is up, but we cannot and will not store your abandoned equipment after a calendar month has passed from your drop-off date.

Purchases are exchangeable only within three business days of purchase. All  shipping, tariffs paid, and labor are non-refundable.

We are a small business and will work with our customers to have an  amicable resolution to issues that may arise, however we cannot have a  gracious return policy like a big box retailer such as Amazon or Costco does.

Importantly please inquire about a sales demo of EasySplicer units prior to  purchase if unsure if its capabilities for your needs. If you do not know how a splicer works or are new to the technology, please take one of our many training classes first -- because ignorance is not an excuse for a hardware return.

Software troubleshooting or repair including data recovery, macOS, iPadOS, and iOS support, are not covered by any warranty and are always billable services.

GRELLY Tech cannot process AppleCare Warranty projects anymore, however for your convenience we can help facilitate that for you with a service fee.

Manufacturer hardware warranties including AppleCare do not reimburse us at GRELLY Tech for the labor of evaluating, troubleshooting, and freight to  transport your equipment. Therefore diagnostic fees and applicable transit fees could apply.